FAQ
FAQs
1. What types of products does METASO Shop offer?
METASO Shop specializes in home and garden products as well as pet products. Whether you're looking to spruce up your living space or pamper your furry friends, we have a wide range of quality items to choose from.
2. Is shipping free for all orders shipped to the USA?
Yes, absolutely! We offer free shipping on all orders delivered within the USA. No minimum purchase required. Enjoy the convenience of shopping online without worrying about additional shipping costs.
3. How long does shipping take?
Shipping times may vary depending on your location within the USA. Generally, orders are processed within 1-2 business days, and shipping typically takes between 5 to 12 business days. Rest assured, you'll receive a confirmation email with tracking information once your order has been dispatched.
4. Do you offer international shipping?
Yes, currently, we ship to addresses within the USA, Canada, UK ,Australia, EU, Norway, UAE, Japan, Switzeland, Romania, Israel, Singapore. However, we're continuously exploring options to expand our shipping services to international destinations in the future.
5. What is your return/exchange policy?
Your satisfaction is our priority. If for any reason you need to return or exchange a product, please contact our customer service team within 14 days of receiving your order. We'll provide you with detailed instructions on how to proceed with the return or exchange process.
6. Can I track my order?
Absolutely! Once your order has been shipped, you'll receive a tracking number via email. This tracking number allows you to monitor the status of your delivery and estimate its arrival time conveniently.
7. How can I get in touch with customer service?
If you have any questions, concerns, or feedback, our dedicated customer service team is here to assist you. You can reach us via email at support@metasoshop.com or through the contact form on our website. We're committed to providing timely and helpful responses to ensure your shopping experience with us is smooth and enjoyable.